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We're Here to Help
Have a question about our products, your order, or your wellness journey? Our team is here to provide the support you need. Reach out to us using the contact form below, and we'll get back to you as soon as possible.
Contact Information:
Have a question? Send us an email.
Email: support@sereyawellness.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
Contact form
Frequently Asked Questions
How long does it take to receive a response?
We aim to respond to all inquiries within 1–2 business days. For faster resolution, please include your order number if your question relates to an existing order.
Can I modify or cancel my order after placing it?
Please contact us as soon as possible after placing your order. We'll do our best to accommodate changes or cancellations before it's processed and shipped, but we can't guarantee changes once fulfillment has begun.
Where can I track my order?
Once your order has shipped, you can track it anytime on our Track Your Order page using the tracking number sent to your email.
Do you offer product recommendations?
Yes. Browse our Wellness Guides and Ingredient Library to learn more about our supplements and find products that align with your wellness goals. You're also welcome to reach out directly with questions about which product may be right for you.
What is your return or refund policy?
Please refer to our Return & Refund Policy page for full details. If you have a specific concern about an order, contact us directly, and we'll help sort it out.
How can I reach Sereya Wellness for other questions?
You can reach us anytime using the contact form on this page, and our team will follow up within 1–2 business days. For product-specific questions, our Wellness Guides may also have the answer you're looking for right away.