Refund Policy

Due to the nature of dietary supplements and consumable wellness products, all sales are final. We do not accept returns, exchanges, or refunds on opened, used, or consumed products.

We may provide a replacement or refund in the following circumstances:

• You receive an incorrect item;
• Your order arrives damaged or defective; or
• Your order is lost in transit and confirmed by the shipping carrier.

To report an issue, please contact us within 7 days of delivery at support@sereyawellness.com and include:

• Your order number;
• A description of the issue; and
• Photographs of the product, packaging, and shipping label, if applicable.

If a refund or replacement is approved, it will be issued to the original payment method or shipped to the original delivery address, as applicable.

Sereya Wellness reserves the right to deny any refund, replacement, or exchange request that does not meet the requirements outlined in this policy.